FAQs

If you need technical assistance for nabweb.org, please contact NAB directly atnab@nabweb.org or call 202-712-9040. If you need scheduling your exam please contact Pearson VUE at (800) 834–1426 

Please see the NAB Candidate Handbook. It can take up to 120 days to be approved by your state licensing board to take your exam(s).

Please contact Pearson VUE (800–834–1426) regarding an excused absences for exam appointments which have already been scheduled. They will excuse them based on the following conditions. 

• Illness, either yourself or immediate family member (parent, sibling, spouse, or child) 
  • Documentation that includes the candidate’s name (or name of family member), it must include the date. If the documentation is not for the candidate directly, proof of relationship may be needed (most children will have their parents listed on the documentation). 
• Death in the immediate family (parent, sibling, spouse, or child)
  • Proof of relationship is needed; most obituaries will reference immediate family. Pearson VUE would consider other details if needed (ex: record of birth with parents listed), etc. 
• Disabling traffic accident
  • Police Report that includes date or insurance claim, again showing the date. If the date is anything other than the exam date, no credit will be given by Pearson VUE. 
• Court appearance or jury duty
  • Notice of court/jury duty required with candidate name
• Military duty
  • Notice of military duty orders required with candidate name
• Test Center Closures
  • If your test center is unable to deliver your exam (for reasons such as inclement weather, property maintenance, technical issues, or utility outage), Pearson VUE will cancel your exam appointment and notify you to reschedule your exam. If a test center is open during inclement weather, Pearson VUE will not make exceptions to refund and fee policies for examinees who cancel, reschedule, or fail to attend their scheduled appointment because of weather conditions.

ADA accommodations must be requested when you submit your exam application(s). Select "Request ADA Accommodations" when you are completing your exam application.

You will then be able to attach documentation in support of your request.

Accommodations cannot be requested after an exam application has been submitted. Please visit Pearson VUE's website regarding test accommodations. 

Per the Exam Candidate Handbook, your state licensing board/ jurisdiction will release all exam scores. Please contact the jurisdiction under which you applied. 

If candidates are applying for licensure in another state, a request may be made to complete a score transfer to the new jurisdiction. While an exam score will automatically be reported to the jurisdiction for which the exam was taken, a request will need to be made to transfer your scores to additional/ new states. The charge for a score transfer is $70.00.

Note: NAB guarantees candidate’s exam scores for 30 years. Prior to 1988, NAB did not administer the national licensing exam for long term care administrators and therefore cannot guarantee a complete record of your score.

Prior to July 2017, NHA exams included a single score encompassing both NHA and CORE content. Beginning in July 2017, separate scores are reported for NHA and CORE content. Therefore before July 2017 there will only be one score available for the NHA and two scores (NHA & CORE) starting July 2017.

Please visit the Transfer Exam Score page for direction on how to complete a transfer request.