UPDATE: As long term care administration is deemed essential, PSI has opened select exam testing sites on a limited basis, to allow candidates to complete exams to become licensed. Candidates whose exam application has been approved can schedule exams online via the nab.useclarus.com website or by contacting PSI at 1-833-892-5442. Current PSI call center hours are Monday – Friday 7:00 am – 9:00 pm Central Time, Saturday – Sunday 8:30 am –5:00 pm Central Time, with non-peak hours being the early morning or late evening.
Candidates approved for testing after June 1, 2020 will be given a 120 day testing window. Effective August 1, 2021, candidates approved for testing will be given a 90 day window to schedule and take the exam(s).
This testing window will be periodically assessed as seating capacity increases. We will reevaluate the need for the extended time frame for testing and eventually return to a 60 day testing window. The exam expiration date you are given will not change once your exam application has been approved.
Due to the fluidity of state, county, and city restrictions, PSI has had cases of centers closing on short notice after re-opening. If this happens, PSI will prioritize contacting all impacted exam candidates, in order by date, to assist with rescheduling. Please check email and voicemail often in order to review communication regarding last-minute updates of a scheduled exam.
PSI has implemented safety and sanitation procedures to ensure all candidates and test center administrators are safe. Please see PSI's FAQ document regarding what steps they are taking and what is expected of candidates.
Test Center Safety:
- PSI will provide a health questionnaire to candidates prior to the examination which must be completed and brought with them on their testing day. Questionnaires will also be available on-site. If a candidate answers, “yes” to any of the first four questions, they will need to reschedule their exam. Contact PSI via email (email@example.com) or phone to reschedule their exam.
- Exam candidates must wear a face masks at all times while in the test center. If a candidate fails to bring and wear a face mask during the examination, they will be requested to leave the test site. Face masks will not be provided at the test site.
- Candidates will be requested to remove the face mask briefly during check-in to verify identity as well as capture the photograph of the candidate.
- Candidates may wear gloves during the examination. Gloves will need to be examined by the test site administrator during check-in and check-out.
If your state licensing board has given you a deadline by which all exams must be completed to become licensed and it expires prior to the extension date, please contact the state board directly. State board contacts can be found by clicking here.
Candidates can reschedule up to and including the day of testing at no penalty. In most cases, this can be done online, without needing to contact the PSI call center.
If you need to contact PSI, please call 1-833-892-5442 or email firstname.lastname@example.org.
The NAB licensure examinations were most recently published in July 2019. All examination content reflects what was current practice at that point in time. As such, changes to practice in the long-term and post-acute healthcare profession/industry that have been necessitated by the coronavirus situation and other recent developments are not yet assessed by the NAB licensure examinations. Examinees are advised to respond to examination content accordingly.