Who do I call if I am having technical difficulties with the nab.useclaurs.com website and my exam application.
If you need technical assistance at nab.useclarus.com or need help in scheduling your exam please contact PSI at 1-833-892-5442.
When will my exam application be approved?
Please see the NAB Candidate Handbook, page 6. It can take up to 120 days to be approved by your state licensing board to take your exam(s).
Please note new number for Candidate Support at PSI - 1-833-892-5442.
When will my scores be released?
Please see the Exam Candidate Handbook, page 12.
How do I request a score transfer to a new state board?
If candidates are applying for licensure in another state, a request might be made to complete a score transfer directly from NAB's testing company PSI. While an exam score will automatically be reported to the jurisdiction for which the exam was taken, a request will need to be made using one of the methods below to transfer your scores to additional states. The charge for a score transfer is $70.00.
Note: NAB guarantees candidate’s exam scores for 30 years. Prior to 1988, NAB did not administer the national licensing exam for long term care administrators and therefore cannot guarantee a complete record of your score.
OPTION 1: Candidates can complete a score transfer request online if they have a NAB Clarus account and their exam was taken after 2011. To complete a score transfer, please log into NAB Clarus, then click Exam Results on the left, then Transfer Results on the right, below your email address. Any scores available for transfer will be visible under Released Results.
Next, select the jurisdiction to which you wish to transfer your score and pay the $70 transfer fee.
If you need your password reset, please email NAB and include that the request is for your NAB Clarus account. If you no longer have access to your NAB Clarus account, please contact PSI customer support at 1-833-892-5442. Please do not create a new account if you have an existing Clarus account.
OPTION 2: A paper copy of the Score Transfer Request Form can be submitted to PSI if you do not have a Clarus account, after creating one. The form must be used for all candidates who took the exam prior to 2002 as your records are in the testing archives. This form needs to be completed in its entirety or the score transfer request will be delayed. You do not need to include your candidate ID. Including an approximate date the exam was taken will be helpful. You will not be charged if your score cannot be retrieved. Please email, do not fax, the form to email@example.com. Allow 7-10 business days for the scores to be transferred.
Please note: Please create an account at https://nab.useclarus.com prior to submitting the Score Transfer Request Form. A delay could result in processing your transfer request if an account is not created. Thank you!